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Move premises | The Water Retail Company
  • Monday - Friday: 9:00 - 17:00,
    Saturday - Sunday: Closed (Emergency 24/7)

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Move premises process

If you would like to switch to us or apply for an additional service, visit our Request a service page, or send an email to [email protected].

Whether you’re moving into a new premise or relocating from your current premises, we have established a process to help make that transition hassle-free. You will find two options below: one for moving in and another for moving out. Fill out the relevant form to notify us of your change, and we will ensure your water supply is seamlessly managed during your move. We encourage you to notify us about your change as soon as possible and provide all requested information below, as your actual charges will based on this information. You can also inform us about the change by calling at 020 3808 6608 or contacting your dedicated account specialist using the contact details provided on your invoice.

    Move-In/Move-Out Request Form

    Contact information

    First name*

    Last name*

    Job title*

    Phone number*

    Email*


    Are you moving in or moving out?*

    Are you a current client of The Water Retail Company?*

    Account number*

    Would you like to use the same account number for the new addition?*

    Site address you are moving into*

    Post code*

    Company name*

    Date of moving in*

    Is there are an existing meter?*

    Supply point ID or Meter Serial number*

    Initial meter reading*

    Date of meter reading*

    Upload photo

    Allowed file types: jpg, jpeg, png. Size limit: 1Mb

    Would you like to receive invoices on a different address?*

    Company name*

    Address*

    Post code*

    Site address you are moving out of*

    Post code*

    Company name*

    Date of moving out*

    Is there are an existing meter?*

    Supply point ID or Meter Serial number*

    Closing meter reading*

    Date of meter reading*

    Upload photo

    Allowed file types: jpg, jpeg, png. Size limit: 1Mb

    Please provide the address for receiving potential credit notes and rebills that belong to your occupancy period

    Company name*

    Address*

    Post code*

    Do you know who is the new occupier?*

    Company name*

    First name*

    Last name*

    Job title*

    Phone number*

    Email*

    Additional information

    Upload files

    Allowed file types: pdf, txt, doc, docx, jpg, jpeg, png. Size limit: 1Mb

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