Monday - Friday: 9:00 - 17:00, Saturday - Sunday: Closed (Emergency 24/7)
Send Email
News
Latest News & Articles
What have we written about?
Information for Business Customers in Kent
The recent hot weather has put pressure on water resources across the country. In particular Southern Water and South East Water are experiencing very high demand for water across Kent. This,...
-
The Government Publishes A New Vision For Water: What does this mean for Business?
In January 2026, the UK Government published its response to the Cunliffe review of the water sector. The main output is the creation of a single water regulator, to replace Ofwat, DWI and the water...
-
Season’s Greetings and Important Holiday Office Closure Notice
Dear valued customers, As we approach the festive season and the end of another productive year, we would like to extend our sincere appreciation for your ongoing support and partnership. It has...
Complete news library
Access all past articles and stay updated with comprehensive insights and updates.
Partnership with Well-Good: Empowering Global Chan...
We believe that our responsibility extends beyond providing high-quality water services to businesses across Great Britain. As part of our ongoing commitment to making a positive social and...
NHH Water Efficiency Collaboration Portal goes liv...
The NHH Water Efficiency Collaboration Portal has officially gone live in the beginning of September, marking a significant milestone in the drive to improve water efficiency across the UK business...
Ken Jervis appointed as new Chief Executive of The...
Lord Redesdale has stepped down as CEO and Board member of TWRC after 8 years in the position. He has done this in order to focus on preparing a potential bid to acquire Thames Water as part of a...
It’s Water Strategy Season!
Water strategy documents are a bit like buses, you wait for years and then two turn up. The first week of June 2025 saw the publication of the interim report from the UK Government’s Independent...
Focus on water saving
The 12-16th May 2025 is UK Water Saving Week. We are encouraging businesses to pledge to reduce their water use and to take simple actions to cut water waste. Despite its rainy reputation, the UK has...
Even higher price rises on the horizon?
Every 5 years there is a review of water company prices and investment overseen by Ofwat the water regulator for England and Wales, this is called the Periodic Review. Companies submit their Asset...
TWRC at the forefront of Europe’s first wate...
Our Chief Technology Officer, Prof Jacob Tompkins OBE, is also the co-founder of a water technology accelerator and at the end of January 2025, in Brussels, they hosted Europe’s first seminar...
Business water prices will rise by around 20%
On the 19th December Ofwat, the water regulator for England and Wales, published its report on water company prices and investment for the next 5 years. A record £104bn is being invested in...
Notice of closure during Christmas
Dear valued customers, With the holiday season upon us, we would like to inform you about our upcoming schedule and share some important updates. Our office will be closed from 5:00 PM on...
Exciting rebrand launch from The Water Retail Comp...
Dear valued customers, I am thrilled to announce that The Water Retail Company has undergone an exciting transformation! As part of our commitment to continually improve our services and reflect...