Monday - Friday: 9:00 - 17:00, Saturday - Sunday: Closed (Emergency 24/7)
Send Email
Business water prices will rise by around 20%
Welcome to our refreshed brand and newly designed website!
Sustainable solutions,
exclusive service
Sustainability
at the Core
Water efficiency service:
Rainwater harvesting
Temporary trade effluent
Submit a meter read
Changing your retailer
Open Water
Our services
Explore how we can help
Business Water Supply
Reliable water and wastewater services tailored to meet the unique needs of businesses, ensuring efficient, compliant, and cost-effective solutions.
Learn More
Data management and metering
Expert metering and data management services, providing transparent insights into water usage to help businesses optimise consumption and reduce costs.
Learn More
Advisory services
Professional consultancy services and comprehensive guidance to support strategic water management, drive innovation, enhance resilience, and promote best practices.
Learn More
Water efficiency
Comprehensive water efficiency services designed to help businesses reduce consumption, cut costs, and improve sustainability through tailored solutions and innovative practices.
Learn More
Specialist services
Specialist water services tailored to complex business needs, ensuring businesses achieve optimal water management and enhance operational performance.
Learn More
Promotion
Temporary trade effluent consents
Expert guidance on Temporary Trade Effluent Consents, ensuring compliance and seamless management for businesses with short-term discharge needs.
Learn MoreBenefits of working with us
Discover how we can add value
Premium Quality Service
Premium Quality Service
We pride ourselves on pursuing seamless, unmatched-quality of service to businesses across Great Britain, striving for an exceptional experience every step of the way.
Cost Savings
Cost Savings
We contribute to businesses who want to significantly reduce costs by analysing consumption patterns, optimizing usage and expenses, identifying inefficiencies and eliminating unnecessary costs.
High Transparency
High Transparency
Our simplified billing process, straightforward pricing and clear presentation, keep clients fully informed of their consumption costs and usage, while customized and consolidated electronic billing delivers concise information for all portfolios.
Complete Service Suite
Complete Service Suite
We offer the widest range of value-added specialist services, including expert consultation and innovative solutions, delivering unmatched convenience and expertise from one place.
Unparalleled Expert Consultancy
Unparalleled Expert Consultancy
Our world-renowned in-house experts deliver exceptional consultancy services, providing specialized knowledge and assistance, encompassing a wide range of clients from SMEs to large industrial and commercial enterprises.
Dedicated Specialist Support
Dedicated Specialist Support
We ensure exclusive availability and continuous support from a dedicated account specialist, delivering exceptional customer service, where each client receives personalised attention and advice tailored to their unique requirements.
Data-driven Insights
Data-driven Insights
By leveraging the latest innovations and technology integrations, we provide custom reporting and data analytics, giving clients full control over their water management, and in doing so, optimize water usage and drive continuous improvement.
Industry Updates
Industry Updates
We provide updates on regulatory changes, industry trends and emerging technologies, ensuring our clients stay at the forefront in water management practices.
Sustainability Stewardship
Sustainability Stewardship
We promote sustainable solutions by offering water management practices that enhance efficiency, help clients meet their sustainability commitments and minimize their carbon footprint, resulting in benefits for businesses, communities, and the environment.
Continuity and Compliance Assurance
Continuity and Compliance Assurance
We utilize contingency planning to continuously appraise the client of all potential water-related disruptions, ensuring business continuity and full compliance to current legislation.
Peace of Mind
Peace of Mind
Our in-house expertise efficiently addresses your water challenges and predicts future water issues so you can confidently focus on your core business, knowing that your water-related problems are expertly managed, and solutions seamlessly implemented.
Long-term Partnership
Long-term Partnership
We foster long-lasting, mutually beneficial relationships through delivering jointly agreed goals, continuously monitoring progress, and adapting strategies to ensure sustained success and growth.
What our clients are saying about us
Client success insightsThe account management team at The Water Retail Company have been excellent as has the levels of communication.
Head of Sustainability,
A renown leisure and holiday company
The team is very knowledgeable, and assists with all queries from billing to water leaks. I would highly recommend choosing The Water Retail Company as a reliable and trustworthy company.
Utility Manager,
Camping and motorhome sites
The Water Retail Company have taken some pressure away by managing our portfolio and producing consolidated billing. A great assistance to our accounts team.
Administration and Technical Director,
A major UK food manufacturer
Extremely happy with the service get from your company… 1st class
Senior Project Estimator,
Water treatment company
The Water Retail Company have been great at assisting us to obtain discharge licences from various water authorities over the last few years. They are always approachable and deal with any queries we have swiftly, I would definitely recommend them.
Operations Director,
Water treatment company
The service from The Water Retail Company has been efficient and professional, with the support provided for Temporary Trade Effluent Consents. The team has been responsive and easy to work with, which has made the process hassle-free.
Senior Estimator,
Environmental services company
I have always found you very friendly, helpful and professional with any queries I may have had with applying for a discharge licence.
Service Delivery Coordinator,
Water treatment company
Sustainable solutions, exclusive service.
The Water Retail Company, established in 2017, is a specialist water retailer, dedicated to supporting businesses across Great Britain. Independent of any specific water wholesaler, we specialise in managing large, complex client portfolios, with a commitment to delivering high-end, tailor-made expert services.
Our approach is built on values of excellence, trust, sustainability, openness, dedication and respect, ensuring we actively listen and proactively respond to any client requirement. Our dedicated account managers deliver all water and wastewater services, focusing on quality of outputs. With invaluable experience in the water industry, the team provides a straightforward, reliable, transparent service model.
What do we do?
We are delivering expert water services to businesses, promoting sustainability and water efficiency with a commitment to exclusive service.
Where are we licensed?
We hold four operating licenses for water and wastewater services across the English, Welsh, and Scottish markets. These licenses are available for download below.
Ofwat – Water Ofwat – Sewerage WICS – Water WICS - SewerageWhat are our core values?
Our core values include excellence, trust, sustainability, openness, dedication, and respect. They serve as a cornerstone of everything we do.
How can you reach us?
You can find us in our office at Unit 15, 83 Crampton Street London, SE17 3BQ, United Kingdom. You can also call us at +44 20 3808 6608 or send an email to [email protected].
Regulators
As a licenced retailer operating in the English, Welsh and Scottish markets, we are governed by a number of regulatory bodies.
Optimise water management with tailored solutions.
Get your quote today!
Water sector bodies
We cooperate with various water sector bodies to improve our services and support the advancement of the industry.
Latest news & articles
What have we written about?
Business water prices will rise by around 20%
On the 19th December Ofwat, the water regulator for England and Wales, published its report on water company prices and investment for the next 5 years. A record £104bn is being invested in...
Notice of closure during Christmas
Dear valued customers, With the holiday season upon us, we would like to inform you about our upcoming schedule and share some important updates. Our office will be closed from 5:00 PM on...
Exciting rebrand launch from The Water Retail Company Ltd
Dear valued customers, I am thrilled to announce that The Water Retail Company has undergone an exciting transformation! As part of our commitment to continually improve our services and reflect...