Monday - Friday: 9:00 - 17:00, Emergency 24/7)
Saturday - Sunday: Closed (Send Email
Monday - Friday: 9:00 - 17:00, Emergency 24/7)
Saturday - Sunday: Closed (If you’re experiencing any water-related emergencies contact The Water Retail Company by calling our emergency number 020 3808 6608 (choose emergency option on line 9). We are available 24/7.
You can also contact your regional wholesaler directly to report an emergency – they are also available 24/7 for emergencies. The relevant wholesaler for your premises depends on your location. Below, you will find a list of wholesalers and their contact details.
In case you don’t know who your wholesaler in England is, you can click here and enter your post-code. For a geographical preview of locations and wholesalers, as well as additional details, you can visit the regulator’s page here. If you are located in Scotland, please contact Scottish Water directly to report an emergency.
If alternatively, you would like to raise a complaint with the Water Retail Company use this page for assistance: Raise a complaint