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Report an emergency

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24/7 Emergency support

If you’re experiencing any water-related emergencies contact The Water Retail Company by calling our emergency number 020 3808 6608 (choose emergency option on line 9). We are available 24/7.

You can also contact your regional wholesaler directly – they are also available 24/7 for emergencies. The relevant wholesaler for your premises depends on your location. Below, you will find a list of wholesalers and their contact details.

In case you don’t know who your wholesaler in England is, you can click here and enter your post-code. For a geographical preview of locations and wholesalers, as well as additional details, you can visit the regulator’s page here.  If you are located in Scotland, please contact Scottish Water directly.

Wholesaler contact details

Wholesaler Emergency contact number Website contact
Affinity Water 0345 357 2407 https://www.affinitywater.co.uk/contactLink
Anglian Water 03457 145 145 https://www.anglianwater.co.uk/contact-us/Link
Bournemouth Water 0344 346 2020 https://www.bournemouthwater.co.uk/household/help-support/contact-usLink
Bristol Water 0345 702 3797 https://www.bristolwater.co.uk/contact-us/Link
Cholderton & District Water 07437 445 863 https://www.choldertonwater.co.uk/contactLink
Dwr Cymru Welsh Water 0800 052 0103 https://contact.dwrcymru.com/enLink
Hafren Dyfrdwy 0800 085 8033 https://www.hdcymru.co.uk/help-and-contact/contact-us/Link
Northumbrian Water 0345 717 1100 https://www.nwl.co.uk/contactLink
Portsmouth Water 023 9247 7999 https://www.portsmouthwater.co.uk/contact-us/Link
Scottish Water 0800 0778 778 https://www.scottishwater.co.uk/Help-and-Resources/Contact-UsLink
Severn Trent 0800 783 4444 https://www.stwater.co.uk/help-and-contact/contact-us/Link
Southeast Water 0333 000 0365 https://www.southeastwater.co.uk/help/contact/Link
South Staffs Water 0800 389 1011 https://www.south-staffs-water.co.uk/contact-usLink
South West Water 0344 346 2020 https://www.southwestwater.co.uk/household/help-support/contact-usLink
Southern Water 0330 303 0368 https://www.southernwater.co.uk/contact-us/Link
Sutton and East Surrey Water 01737 772000 https://seswater.co.uk/contact-usLink
Thames Water 0800 316 9800 https://www.thameswater.co.uk/contact-usLink
United Utilities 0345 672 3723 https://www.unitedutilities.com/help-and-support/contact-us/Link
Wessex Water 0345 600 4600 https://www.wessexwater.co.uk/contact-usLink
Yorkshire Water 0345 124 2424 https://www.yorkshirewater.com/get-in-touch/Link