Request a callback – speedy response

Request a Callback

At The Water Retail Company, we understand that every business has unique water and wastewater needs. Whether you’re exploring ways to reduce your water costs, improve efficiency, resolve an ongoing issue, or simply want to understand more about our services, our team is here to help. Our callback service offers you a quick and convenient way to speak directly with one of our experienced specialists.

By requesting a callback, you’re taking the first step toward smarter water management. Whether you’re new to the non-household water market or a long-standing customer, we’re happy to guide you through your questions, explore solutions, and offer tailored advice based on your organisation’s needs.

How Request a Callback Works

To request a callback, simply fill in the form below with your contact information and a brief description of what you’d like to discuss. This helps us connect you with the right person and ensures your time is well spent when we call.

We aim to return all callback requests within two working days, although most are handled much sooner. If your enquiry is urgent, you may wish to reach out directly via phone or email using the details provided further down this page.

Whether you have a billing query, need help with a trade effluent application, or want to explore water efficiency improvements, we’re here to help.

What You Can Talk to Us About

Our callback service can cover a wide range of topics. Some of the most common reasons customers ask us to get in touch include:

• Understanding your water bill or querying charges

• Invoice validation or historical billing review

• Setting up a new water or wastewater connection

• Discussing water-saving solutions, such as leak detection, smart metering, or rainwater harvesting

• Help with trade effluent consents or compliance

• Strategic advice on water continuity, budgeting, or sustainability goals

• Switching providers or evaluating your current contract terms

• Account management support or changes to contact details

Even if your request doesn’t fall under a specific category, don’t worry—just let us know what you need, and we’ll point you in the right direction.

Personalised, Business-Focused Support

We work exclusively with business customers and understand the operational and regulatory pressures that come with managing commercial water use. When you request a callback, you’ll be speaking with someone who understands your sector, speaks your language, and can offer practical, no-obligation advice tailored to your organisation.

Our aim is not just to respond, but to add value—whether that means helping you resolve an issue quickly or identifying opportunities to improve your water efficiency and reduce costs.

Other Ways to Contact Us

If you’d prefer to speak to someone right away or need help with submitting the form, you can also reach us through the following methods:

• General Enquiries Email: [email protected]

• Submit an Online Enquiry: Online enquiry 

• Phone : 020 3808 6608

• LinkedIn: The Water Retail Company (TWRC) | LinkedIn

We’re happy to help however it suits you best.

Your Privacy Matters

When you submit a callback request, the information you provide will be used solely to respond to your enquiry. We won’t share your details with third parties, and we won’t use your contact information for marketing purposes without your explicit consent. For more details, please see our Privacy Policy.

Ready to Talk?

If you’re ready to have a quick, friendly conversation with one of our specialists, fill out the callback form below and we’ll be in touch soon. Whether you’re just looking for guidance or actively seeking a solution, our team is here to support you every step of the way.

Let’s talk about how we can help your organisation manage water smarter.