Request a callback

Let us call you back

At The Water Retail Company, we understand that every business has unique water and wastewater needs. Whether you are exploring ways to reduce your water costs, improve efficiency, resolve an ongoing issue, or simply want to understand more about our services, our team is here to help. Our callback service offers you a quick and convenient way to speak directly with one of our experienced specialists.

To request a callback, simply fill in the form below with your contact information and a brief description of what you would like to discuss. This helps us connect you with the right person and ensures your time is well spent when we call.

We aim to return all callback requests within two working days, although most are handled much sooner. If your enquiry is urgent, you may wish to reach out directly via phone or email using the details provided further down this page.

Personalised support

Our callback service can cover a wide range of topics. Some of the most common reasons customers ask us to get in touch include:

• Understanding your water bill or querying charges

• Invoice validation or historical billing review

• Setting up a new water or wastewater connection

• Discussing water-saving solutions, such as leak detection, smart metering, or rainwater harvesting

• Help with trade effluent consents or compliance

• Strategic advice on water continuity, budgeting, or sustainability goals

• Switching providers or evaluating your current contract terms

• Account management support or changes to contact details

Even if your request does not fall under a specific category, don’t worry. Just let us know what you need, and we will point you in the right direction.

Other ways to contact us

If you would prefer to speak to someone right away or need help with submitting the form, you can also reach us through the following methods:

• General Enquiries Email: [email protected]

• Submit an Online Enquiry: Online enquiry 

• Phone : 020 3808 6608

• LinkedIn: The Water Retail Company (TWRC) | LinkedIn

Your privacy matters

When you submit a callback request, the information you provide will be used solely to respond to your enquiry. We will not share your details with third parties, and we will not use your contact information for marketing purposes without your explicit consent. For more details, please see our Privacy Policy.

Ready to talk?

If you are ready to have a quick, friendly conversation with one of our specialists, fill out the callback form below and we will be in touch soon. Whether you are just looking for guidance or actively seeking a solution, our team is here to support you.