Monday - Friday: 9:00 - 17:00, Saturday - Sunday: Closed (Emergency 24/7)
Send Email
Business water supply
Introduction
What do we offerThe Water Retail Company specialises in providing tailored water supply services to businesses across Great Britain.
As an independent water retailer, we employ a flexible approach to meet the unique needs of each business, regardless of industry or size. Our service ensures a reliable water supply, giving you access to expert water management and a whole range of value-added services. Whether you’re looking to optimise water efficiency, reduce costs, or manage compliance, we work closely with you to deliver solutions that align with your goals. Our aim is to build trust and pursue long-term partnerships across complex portfolios.
Water and sewerage services
We provide tailored water and wastewater services to meet the unique needs of businesses across the market. As an independent and licenced provider, we deliver reliable water supply and efficient wastewater management services, including drainage and trade effluent solutions. We also liaise directly with wholesalers on your behalf to ensure a seamless service. Our approach ensures compliance with industry standards, optimises water efficiency, and reduces costs, covering all aspects of monitoring, maintenance, and regulatory requirements. We offer a straightforward transfer process for switching your water and wastewater supply to us, managing everything on your behalf. Our approach is fully transparent and easy to understand: a full summary of all wholesale charges is shared with you, alongside a clear and simple fee for the retail service we provide. Committed to water efficiency, we aim to reduce overall consumption and lower costs, which also helps decrease wastewater expenses. Finally, we leverage advanced technology solutions, use best data practices, calculate and track your Scope 3 emissions, ensuring greater efficiency and helping you meet your sustainability targets.
Trade effluent
We offer expert support for businesses that produce trade effluent, ensuring necessary treatment and compliance with regulations. Divergent businesses such as food manufacturers, launderettes and hospitals require trade effluent consents. Additionally, short-term discharges, like chemical cleaning, also require a temporary consent, as discharging without consent is illegal and may result in prosecution and fines. Trade effluent requirements can be very complex. We offer the expertise and resource to simplify the process and ensure businesses avoid any legal risk. From obtaining necessary permits to monitoring effluent discharge, we manage the entire process seamlessly. Our services include identifying the necessary consents and licenses, negotiating tailored consent limits, and ensuring compliance with regulatory obligations while supporting your sustainability and environmental goals. We collaborate with specialist partners to help you find suitable solutions for treating wastewater that cannot be discharged into the sewer. We ensure effective disposal of trade effluent across various industries, protecting the infrastructure and the wider environment through safe and compliant management practices.
Contract management
We offer fully customised and flexible contracts tailored to meet your specific requirements, providing you with a range of different options. Serving clients in England, Wales, and Scotland, we can consolidate your portfolio into a single managed service. Managing your water contracts efficiently is crucial to maintaining cost-effective and uninterrupted service. Our contract management services ensure that your agreements are optimally tailored to your business’s needs. We review contract terms, monitor performance, and provide ongoing support to help clients optimize their water usage and reduce overall costs. With expert oversight, we also ensure your contracts remain flexible and scalable to adapt to changes in your business requirements.
Dedicated account management
We provide a personalised service with a dedicated account manager. Your account manager will be on hand to support you throughout the duration of the contract, promptly addressing any queries you may have. They act as your single point of contact, understanding your unique requirements and providing tailored solutions. In addition, you will be supported by our expert service team, ensuring efficient resolution of any issues and support for your business growth. They continuously monitor your water usage, identify potential areas for improvement, and support you in achieving cost savings and sustainability goals. Our dedicated approach ensures prompt resolution of any issues and a seamless experience.
Consolidated and bespoke billing
We provide consolidated invoices based on the most accurate data across your entire portfolio, with detailed breakdowns by head office, subsidiary companies, individual sites, and supply points. Instead of receiving separate invoices from various providers, you will receive a single consolidated invoice that includes a breakdown of all site charges and meter readings. This streamlined approach requires just one monthly payment and is delivered via email regularly. Consolidated billing solutions simplify managing multiple water accounts across different sites, which reduces administrative complexity and combines all charges into a single invoice. Besides charge breakdowns, it includes totals, averages and other information, serving as a foundation for reporting, trend analysis, and comparisons. They also reflect specific consumption patterns, offer transparency, and enable better budgeting and planning for the future.
Invoice validation and rebates
We offer expert advice on reducing water usage and costs by conducting audits to identify inefficiencies in water and wastewater charges. Our service includes reviewing invoices to ensure you are on the correct tariffs and allowances, checking for overcharges, and validating historical invoices to identify potential refunds or backdated payments. Our analysts check every detail and when errors are found, we work quickly to ensure the return of the funds and prevent overcharges. With robust validation checks and consumption comparisons, we identify unusual changes and spikes, notifying you of potential leaks and overcharges through comprehensive exception reports. This proactive approach provides peace of mind that you’re only paying for what you should.
Client Key Performance Indicators (KPI's)
We work with each client to establish clear monthly Key Performance Indicators (KPIs) that track major business metrics and provide valuable insights into performance. By monitoring performance against these indicators, we identify areas for improvement and recommend actionable steps to achieve better outcomes. Our KPI reporting is transparent and tailored to your business’s goals, ensuring continuous improvement and efficiency. Regular reviews ensure your water management strategy aligns with both operational needs and sustainability objectives.
Query management
Our query management service ensures that any issues you may have are dealt with quickly and efficiently. Whether it’s a billing question, a service issue, dispute with the wholesaler, or a regulatory query, our team is ready to assist. We prioritise fast response times, ensuring minimal disruption to your business operations. With a dedicated account manager and a support team handling your queries, you can focus on running your business while we take care of your water-related concerns. Our goal is to provide transparent and reliable solutions that keep you informed and satisfied.
Debt management
We provide robust debt management services to help businesses effectively manage and clear outstanding balances. Our team works closely with clients to develop payment terms that fit their cash flow needs while ensuring compliance with contractual obligations. We offer transparent guidance, do not charge late payment fees, and work alongside you to maintain ongoing financial collaboration. Our debt management service is focused on protecting your financial health while maintaining the continuity of your water supply.
Related
Explore other interesting services
Rainwater harvesting
If you are thinking about implementing a large-scale rainwater harvesting system, our team of experts is ready to assist you every step of the way.
Smart metering
At The Water Retail Company, we partner with businesses across the country to implement advanced smart metering solutions, aiding them in managing their water usage with precision.
New water connection
Ensuring access to water is a matter of operational necessity, regardless of whether you are setting up commercial, industrial, healthcare, recreational, or agricultural sites.