New water connection

Implementation process

A new business water connection is usually implemented by the wholesaler responsible for the area, although accredited self-lay providers (independent contractors) and new appointees represent alternative options as well.

Wholesalers own the infrastructure in each area and are responsible for installing and maintaining the water mains. They are also permitted to charge for providing the main and any required network enhancements. If the property needing a new water connection is near an existing water main already serving other customers, connecting is more straightforward. However, if there is no nearby main, an extension, known as a water mains requisition, will be required.

To establish the water connection, the wholesaler will install the service pipe in the street, extending from the client’s property boundary to the nearest water main. Typically, the client is responsible for laying the section of the connection that runs through their property, up to the boundary with the street. This responsibility includes excavation, pipe installation, and backfilling. Additionally, a new water connection can be requested for a property that is already connected, such as when the client seeks to change the entry point to the property or separate the existing pipe.

Getting a new business water connection typically includes several steps, as outlined below:

1. Water needs assessment: The first step is to evaluate your water and wastewater requirements. This assessment includes determining the volume of water your business will need, the necessary pressure levels, and any specific water quality standards relevant to your operations. This step will help in communicating your precise water needs and ensuring your infrastructure is designed to meet those requirements.
2. Application: Once the requirements have been identified, the next step is to contact the wholesaler responsible for the area to discuss the feasibility of a new connection, understand technical requirements, and apply for a new water connection. This application typically includes details about the client’s business, the nature of operations, and specific water requirements. At this point, it’s important to choose a water retailer. Since the deregulation of the water market in 2017, businesses can now choose their water supplier. This allows you to find a water retailer that aligns with your specific needs, offering the best combination of service, cost, and value-added benefits.
3. Site visit and design: Once the application is submitted, the water wholesaler will begin designing the connection, considering factors such as the distance to existing water mains, necessary infrastructure, and any special requirements. This phase includes a site visit to assess the most efficient method for connecting the site to the water network. Depending on the scale of the connection and local regulations, planning permissions and specific traffic arrangements may be required.
4. Quotation: After submitting the application, conducting a site visit, and researching the local network and its capacity, the client receives a quote. The quote is provided after a certain number of days from submitting the application and will include all costs associated with the new connection. Once the quote has been evaluated and accepted, the client should make payment and proceed to the next steps.
5. Pipework and inspection: Since wholesalers only perform the work on public land, the client arranges for the pipework to be laid to the property boundary according to the specifications provided in the quote. Once completed, an inspection may be required to confirm that the pipework is safe and compliant with water regulations. To protect the water supply and quality, all the pre-connection requirements detailed within the plan need to be completed before the arrangement of a connection date.
6. Connection: After the application, plans, and permissions are approved, certified professionals from the wholesaler will carry out the necessary work to install the new connection. This involves laying new pipes, connecting the business premises to the local water main, installing meters, and setting up any additional infrastructure required. Connecting to the main involves construction works and the use of specialist equipment to conduct excavation, laying the pipes, and reinstatement of the area once done.

Testing and completion: Once the installation is complete, testing will be carried out to confirm that the water supply meets all required standards. This includes evaluating water quality, pressure, and flow rate. If all parameters are satisfactory, the connection will be finalised, and the client will start receiving water. Following installation, businesses should conduct regular water quality testing to ensure ongoing compliance with health and safety regulations.