Getting connected

Implementation process

Connecting to a completely new water supply or switching to a new retailer when there is already a connection, begins with understanding the specific requirements around location, expected usage, and any unique needs the business may have. This helps identify the most efficient setup and ensures the right match. Once the requirements have been clarified, the next step is to go through an application process, which typically involves managing paperwork, liaising with relevant authorities, and obtaining required permits or documentation. The final step includes approval and confirmation of switch, or implementation of technical aspects, such as installing infrastructure and ensuring that the system meets regulatory and operational standards. A more detailed explanation of the two cases is presented below.

If your business is setting up in a new location or constructing a new site, you will likely need a new connection to the mains water supply. The process begins with a consultation and site assessment, to understand your projected water usage, location and regulatory requirements, and any technical specifics unique to your business operations. The next step is to handle the necessary applications and paperwork, liaising with regional water wholesalers who manage the mains infrastructure. This includes managing all required permissions, permits, and technical designs to ensure compliance and smooth progress. With approvals in place, the next step is to coordinate the connection process, arranging for any necessary excavation, pipe installations, and metering requirements. After you’re connected, the retailer provides ongoing account management, billing and assists in monitoring and optimising usage with pre-defined strategies and advice.

For businesses that already have a connection to the mains but wish to switch to a new water retailer, the transition process is designed to minimise disruptions and optimise service benefits. It begins by understanding your current service terms, rates, and usage patterns, and then conducting a competitive analysis to identify areas for potential savings and improvements. Switching retailers involves submitting a formal switch request. The new retailer should liaise with the current provider to ensure a seamless transition with minimal impact on your day-to-day operations. In addition, they should guide you through any regulatory steps and keep you informed throughout the transition period. Once the switch is complete, a service plan is made to meet your specific goals, whether it’s reducing costs, implementing water efficiency measures, or enhancing sustainability efforts. Besides onboarding assistance, the retailer provides guidance on reading your meters, monitoring usage, managing resources, keeping you informed about industry changes, and exploring efficiency opportunities.