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Monday - Friday: 9:00 - 17:00, Saturday - Sunday: Closed (Emergency 24/7)
Hosepipe bans and non-essential use bans Large parts of England and Wales are in drought and water use restrictions have been imposed. There are no restrictions in Scotland but customers...
Parts of the UK have had no rain for more than a month and there are hosepipe bans across large parts of England and Wales. This is likely to be the driest July for 190 years and drought...
As the hot weather continues an increasing number of water wholesalers are announcing hosepipe bans across the UK. They are designed to reduce demand and help protect water supplies. They...
The Water Retail Company is proud to be part of the Non-Household Water Efficiency Collaboration Portal, a Market Improvement Fund project funded by MOSL. The project has been established to improve...
The recent hot weather has put pressure on water resources across the country. In particular Southern Water and South East Water are experiencing very high demand for water across Kent. This,...
In January 2026, the UK Government published its response to the Cunliffe review of the water sector. The main output is the creation of a single water regulator, to replace Ofwat, DWI and the water...
Water strategy documents are a bit like buses, you wait for years and then two turn up. The first week of June 2025 saw the publication of the interim report from the UK Government’s Independent...
The 12-16th May 2025 is UK Water Saving Week. We are encouraging businesses to pledge to reduce their water use and to take simple actions to cut water waste. Despite its rainy reputation, the UK has...
Every 5 years there is a review of water company prices and investment overseen by Ofwat the water regulator for England and Wales, this is called the Periodic Review. Companies submit their Asset...
On the 19th December Ofwat, the water regulator for England and Wales, published its report on water company prices and investment for the next 5 years. A record £104bn is being invested in...