Monday - Friday: 9:00 - 17:00, Saturday - Sunday: Closed (Emergency 24/7)
Send Email
Notice of closure during Christmas
Dear valued customers,
With the holiday season upon us, we would like to inform you about our upcoming schedule and share some important updates.
Our office will be closed from 5:00 PM on December 24th until January 2nd, 2025. During this period, our emergency contact line will remain available for urgent matters at 020 3808 6608 (option 9).
Additionally, please note that the deadline for submitting meter reads this month is December 23rd, 2024. Providing accurate meter readings helps ensure your invoices for water and sewerage services remain up to date and precise. If you are unable to read a meter, kindly notify us, and we will arrange a professional third-party reading.
As we approach the end of the year, we want to take a moment to express our gratitude for your continued trust and loyalty. We deeply value the relationships we have built and appreciate the opportunity to work together.
We wish you a peaceful festive season filled with happiness and joy, and we look forward to continuing our journey together in the year ahead.
Kind regards,
The Water Retail Company Team
Article Author
The Water Retail Co.
The Water Retail Company, established in 2017, is a specialist water retailer, dedicated to supporting businesses across Great Britain. Independent of any specific water wholesaler, we specialise in managing large, complex client portfolios, with a commitment to delivering high-end, tailor-made expert services. Our approach is built on values of excellence, trust, sustainability, openness, dedication and respect, ensuring we actively listen and proactively respond to any client requirement. Our dedicated account managers deliver all water and wastewater services, focusing on quality of outputs. With invaluable experience in the water industry, the team provides a straightforward, reliable, transparent service model.
Related
Explore other interesting articles
Water, VAT and the new retail market
Ok, I admit this doesn’t sound that exciting, but its an interesting story with big implications for the new market so bear with me. Most water supplies in the UK are zero rated for VAT. In 1990...
TWRC at the forefront of Europe’s first water tech seminar
Our Chief Technology Officer, Prof Jacob Tompkins OBE, is also the co-founder of a water technology accelerator and at the end of January 2025, in Brussels, they hosted Europe’s first seminar...
Focus on water saving
The 12-16th May 2025 is UK Water Saving Week. We are encouraging businesses to pledge to reduce their water use and to take simple actions to cut water waste. Despite its rainy reputation, the UK has...